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FAQ Tonic Active

Questions?

We've got answers 

Sizing           Orders & Payments           Shipping            Returns & Worry-Free Exchanges            Gift Cards

Sizing

What size should I order?

To find your size, please refer to our size chart below. If you are between sizes, we recommend sizing up as Tonic fabrics are stretchy yet compressive.

Need help understanding how a garment will fit? Our fit chart below should help you figure out how our tops and bottoms fit on your body.

Tonic Active Fit Chart

Tonic Active Size Chart

 I’m not too sure about my measurements. How should I be measuring?

Bust: Measure at the largest point of your chest
Waist: Measure at the smallest point of your torso below the ribs and above the waist
Hips: Measure at the largest point of your hips near pelvic bone

How should I wash the cup inserts included in bras and tanks?

To wash and care for the cup inserts in your tops, simply remove before washing, toss them into a laundry bag, throw them into your wash cycle, and dry flat.

Orders and Payments

Personal Use

Each order should be for personal and non-commercial use. Resale of any Tonic Active product without the explicit consent from Tonic Active is strictly prohibited. Multiple orders representing what Tonic Active deems to be commercial quantities will not be accepted.

Currency

Tonic Active orders are charged in USD. You may view the predicted currency rate using our currency viewer (bottom left corner) but upon check out the original USD price will be charged. We recommend using Paypal to avoid foreign transaction fees when shopping internationally.

What happens if an item is out of stock?

Many Tonic Active styles are made in limited quantities. We recommend purchasing a style you like ASAP as we usually do not restock seasonal pieces. If you missed your chance on www.tonicactive.com, you may be able to find the style at one of our retail partners. Find a partner near you here: https://www.tonicactive.com/apps/store-locator/

What are my payment options?

We accept all major credit cards including Visa and Mastercard. You will be able to select your method of payment during checkout. At this time, we are not accepting any other forms of payment including cash or check. If you have any trouble using your card, please contact Customer Service; we'll get back to you within 24 business hours, not including holidays. 

What is the status of my order?

Order Confirmed: Your order was successfully placed. You will receive a confirmation email with a copy of your invoice within 24 hours of placing the order.

Shipping Confirmed: Your order has been shipped and will be on your doorstep very soon. All orders shipped via Canada Post or USPS will be notified with tracking information and should arrive within seven (7) business days after the order is confirmed. Please wait up to 24 hours for your tracking number to be activated.

Shipment Delivered: Your Tonic Active order have been delivered.

From the moment you place your order, you can expect your items at your door within 5-8 business days.

How much do you charge for sales tax? 

If you're shopping in the United States, you will not have to pay sales tax. If you are shopping within Canada, your items will be shipped from Canada with no extra duties or hidden costs.

Can I place my order over the phone?

Unfortunately, we don't accept orders over the phone, but if you have any difficulty placing your order, please email us at hello@tonicactive.com for assistance.

Can I change or cancel my order?

Because we process orders as quickly as possible, we are unable to make any changes once submitted. If something isn't fitting quite right, please contact our Customer Service team at hello@tonicactive.com; we'll get back to you within 24 business hours, not including holidays. 

Shipping

What's your shipping process like?

So you've placed an order; what happens next?

Tonic Active Shipping Chart

The process is pretty simple; once your order is confirmed, your items are picked and packed in our warehouse, placed onto our trucks and delivered to your door. If you have any questions about your order, please email us at hello@tonicactive.com.

I am an international shopper. Will you ship to my country?

Yes, Tonic Active offers international shipping to most countries. Click here to review the shipping policy for your area. You can also find Tonic locally here for our retailers, or shoot us an email at hello@tonicactive.com if you don't see your location on the map. We want to know where you'd like to see Tonic Active.

 

Can I have my package rushed?

At this time, we do not offer rush shipping.

What if I'm not home to receive my Tonic goodies?

Most of our packages can fit into a mailbox. We send our online orders in white mailer bags with Tonic clearly marked on the package. If the package is too big and no one is home, you may be able to coordinate a delivery time. More often than not, the package will be dropped off at your local post office if you are not home to receive it.

Returns & Worry-Free Exchanges

What is your refund/return/exchange policy?

We stand behind the quality of our clothing. Please read our Shipping & Return Policies for guidelines on how to make a return or worry-free exchange.

Where should I send my return/exchange?

Do not send a package pack without return authorization. Email hello@tonicative.com to initiate a return or exchange and receive the return warehouse address. 

Gift cards and shipping gifts

Do you sell Gift Certificates/Gift Cards?

Absolutely. Gift cards are one size fits all and make the perfect gift. You can purchase them here

Can I purchase a gift card for a friend?

We offer electronic gift cards in an effort to be green. To purchase, simply click here and fill out the gift card form. Upon purchase, your recipient will receive an email with an electronic gift card from you.

I received a gift card. How do I redeem it?

Redeeming your gift card is easy. In the email where you received your Gift Card, click on the unique link in the message and you will receive your unique Gift Card code. At checkout, enter your code to apply it to your purchase.

How do I check the balance of my gift card?

You can check your balance by visiting the unique gift card link sent via email. The balance is displayed beside the gift card when applied to a cart during checkout.

When does my gift card expire?

Your Tonic Active Gift Card will never expire.

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